Upcoming Holiday Information:
No Service on Memorial Day | Monday, May 27, 2024
Please be aware that response times will be delayed due to holiday closures.
Contact Us
We're here to help! Please use the forms below to ask a question or submit a comment, complaint, suggestion, or compliment.
Sharing as much detail as possible ensures we can properly address your concern.
Looking for route and schedule information? View all of our routes and schedules here, download our app, or call us at (616) 776-1100.
Please complete the form below to report a lost item. Please be aware that The Rapid is not responsible for any lost or stolen property.
- Be sure to provide a thorough description of the item as well as any identification that might be on or with it.
- Make sure you include a way for us to reach you (phone number and/or email address) if we locate your item.
- It can take more than 24 hours for an item to be found, logged, and processed back to Rapid Central Station.
- After 14 days, unclaimed items are donated to charity or destroyed. (All perishable items are disposed of immediately.) Questions? Please call The Rapid Lost & Found at (616) 774-1294.
The Rapid is here to help and always striving to improve. We want to make sure we are giving you the best service possible. If you have a compliment or a complaint about our service, please let us know.
Due to multiple buses traveling on the road at once, please enter specific information (date, time, route, direction, location, bus number, and a driver description). Without adequate information, our team is unable to investigate complaints.
*Please note complaints entered here will be investigated as per our complaint process, which can take 3-5 days to complete.
We are always looking for ways to serve our communities better. If there is someplace that you would like to go that currently doesn't have bus service, or if you would like to see a stop or shelter where one currently doesn't exist, please let us know. Even if we can't serve the location immediately, we keep track of requests for future planning.
Facilities/Stop/Shelter Maintenance
Passengers can assist in keeping our facilities well-maintained. Please report missing or damaged bus stops, or a shelter in need of cleaning, by providing the information below.
This is the place for any other comments or questions that you have about The Rapid or its services.
*If you would like to leave a complaint or compliment about a specific incident, please fill out the 'Complaints & Compliments' form with all required information. Complaints left in this form will not be investigated.
Website Feedback/Technical Support
We want ridetherapid.org to provide you all the information you need about The Rapid and its services. Please let us know if you have suggestions for improving our website.
The Rapid contracts with Mesmerize to sell advertising on our buses. If you would like someone to contact you about advertising, please fill out the information below.
Once you have completed and submitted the field trip request form below, a representative from The Rapid will be in touch with you in 3 to 5 business days to confirm the schedule and assist with any trip planning you may need. Please note that requests must be submitted 7 business days prior to the date of the trip.
Addresses and Phone Numbers
Rapid Central Station (RCS)
Open Monday - Friday,
6:30 a.m. to 6:30 p.m.
Open Saturday and Sunday
10:00 a.m. to 6:30 p.m.
250 Cesar E. Chavez Ave SW
Grand Rapids, MI 49503
Google Maps
The Information Center (inside RCS)
Open Monday - Friday,
7:00 a.m. to 5:00 p.m.
(616) 776-1100
Available Services
Administrative Headquarters
Monday - Friday,
8:00 a.m - 4:00 p.m.
(616) 456-7514
300 Ellsworth SW
Grand Rapids, MI 49503-4005
Google Maps
The Operations and Maintenance Center
333 Wealthy Street SW
Grand Rapids, MI 49503-4018
Google Maps
Departments and Additional Numbers
Lost & Found
Monday-Friday,
6:30 a.m. to 6:30 p.m.
(616) 774-1294
PASS Reservations and Information
Monday-Saturday 8:30 am to 4:30 pm
Sunday 9:00 am to 1:00 pm
(616) 459-7701
GO!Bus
Monday-Friday 6:30 am to 4:30 pm
Saturday 8:30 am to 4:30 pm
Sunday 8:30 am to 4:30 pm
(616) 456-6141
Carpooling
Phone: (616) 458-7283 or (877) 966-POOL
Vanpooling
Phone: (616) 774-1188
Travel Training
Phone: (616) 456-7514